Returns & Exchanges
At Bestia Dog Gear, we stand by the premium quality of our handcrafted leather collars and harnesses. If you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges on all items in original, unworn condition.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Authorization and the correct shipping address.
Prepare Your Package
Securely pack the gear in its original packaging, ensuring all tags are attached and the leather is protected from scratches during transit.
Ship the Item
Send the package back to us using a tracked shipping method; please note that customers are responsible for return shipping costs unless the item is defective.
Inspection and Refund
Once our artisans inspect the returned gear for quality assurance, we will process your refund or ship your exchanged item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing